X1bet Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how x1bet collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to handling your privacy with care and responsibility.
Effective date: 1 January 2026. This policy is subject to amendment from time to time.
What Information Do We Collect from Users?
When you use the x1bet platform, we collect several categories of information to ensure our services function properly and securely. This information is collected directly from you during registration and use, as well as automatically through standard tracking technologies.
Account Information
When you register, we collect your full name, email address, phone number, date of birth, and chosen password. This information is required to verify your identity, create a secure account, and confirm that you meet the minimum age requirement. You may also be asked to submit an identity document (such as a Malaysian IC) as part of the identity verification process.
Device & Browser Information
Our platform automatically records technical information when you access x1bet, including device type, operating system, browser type and version, IP address, time zone, and screen resolution. This data is used to optimise the user experience across devices, detect suspicious activity, and resolve technical issues.
Payment Information in MYR
To process MYR deposits and withdrawals, we collect information related to your chosen payment method, including the bank account holder's name, partial account number (not the full number), and transaction details. x1bet does not store your full card number or banking password. All payment data is handled through encrypted channels.
How Is Your Information Used?
Your information is used to create and manage your account, verify your identity, process logins, and keep your account secure from unauthorised access.
Payment data is used solely to securely process MYR deposits and withdrawals, verify bank account ownership, and maintain accurate transaction records for your account.
Device information and activity logs are analysed to detect fraud, illegal activity, or usage that violates the terms of service, keeping all x1bet users protected.
Aggregated usage data (with no personal identifiers) helps us understand how users interact with the platform, allowing us to improve the x1bet interface and performance.
When you contact our support team, your account information is used to verify your identity and resolve your queries or issues more quickly and accurately.
We retain certain records to comply with applicable legal requirements in Malaysia, including anti-money laundering compliance and financial reporting obligations.
How Are Cookies and Tracking Technologies Used on This Platform?
The x1bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse a website.
Types of Cookies Used
- Session cookies: Stored temporarily for the duration of your browsing session and deleted automatically when you close your browser. Used to maintain your login status and session preferences.
- Persistent cookies: Stored on your device for a set period to remember your settings and preferences on future visits.
- Analytics cookies: We collect aggregated usage data that helps us understand platform usage patterns without identifying individual users.
- Security cookies: Helps detect suspicious activity and protect your account from unauthorised access attempts.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the x1bet platform.
Data Storage, Security & Sharing
Data Storage & Security
All x1bet user personal information is stored on servers protected with industry-standard encryption. We employ security protocols that include data encryption in transit and at rest, strict access controls, and continuous monitoring to detect any security threats.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, it is disposed of securely.
Third-Party Sharing
X1bet does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information is only shared in the following circumstances:
- With approved payment service providers to process your MYR transactions
- When required by law or a valid court order
- With technical service providers bound by strict confidentiality agreements
- In cases of fraud detection to protect other users and the integrity of the platform
What Are Your Rights as a User?
As an x1bet user in Malaysia, you have certain rights regarding the personal information we hold. Here is a summary of those rights and how to exercise them:
- Right to Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to [email protected].
- Right to Correction
- If the information we hold is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your account settings.
- Right to Erasure
- You may request the deletion of your account and personal data, subject to legal requirements that may obligate us to retain certain records for a specified period.
- Right to Restrict Processing
- In certain circumstances, you may request that we restrict how we process your information while a dispute is being resolved.
Policy Changes & How to Contact Us
Privacy Policy Updates
X1bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Where material changes are made, we will notify users via a prominent notice on the platform or by email to the address registered to your account.
The "effective date" at the top of this document will be updated whenever amendments are made. We encourage users to review this policy periodically. Continued use of the platform after changes take effect constitutes your acceptance of the revised policy.
Contact the x1bet Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via:
- Email: [email protected]
- Through the FAQ for general enquiries
Our team will endeavour to respond to every enquiry within a reasonable timeframe and in Bahasa Melayu.
Have Questions About Your Data Privacy?
Reach the x1bet support team at [email protected] or visit our FAQ section. We're happy to assist in Bahasa Melayu.